Merchant Terms and Conditions
What’s Eligible
If you sell a good or service to a buyer, you may be eligible for VlinkPay’s Seller Protection program, which terms and conditions are set forth herein and form part of the user agreement. When it applies, VlinkPay’s Seller Protection program may result in you retaining the full purchase amount. VlinkPay determines, in its sole discretion, whether your claim is eligible for VlinkPay’s Seller Protection program based on the eligibility requirements, any information or documentation provided during the resolution process, or any other information VlinkPay deems relevant and appropriate under the circumstances. There is no limit on the number of payments eligible for VlinkPay’s Seller Protection program. By accessing the Transaction Details page in your VlinkPay account you can see transactions that may be eligible for protection under this program.
VlinkPay’s Seller Protection program may apply when a buyer claims that:
They did not authorize, or benefit from, funds sent from their VlinkPay account (referred to as an “Unauthorized Transaction” claim), and the Unauthorized Transaction occurs in an environment hosted by VlinkPay; or
They didn’t receive the item from you (referred to as an “Item Not Received” claim).
VlinkPay’s Seller Protection program may also apply when a transaction is reversed because of a successful chargeback by a buyer or when a bank funded payment is reversed by the buyer’s bank.
These terms describe VlinkPay’s Seller Protection program as it applies to you, but you should also be familiar with the Impact of various purchase protection processes on sellers.
Escrow Benefits:
When merchants sign a contract with VlinkPay to use the payment gateway, they have the right to choose between escrow or no escrow, depending on their business strategy and specific goals.
Cashback Benefits For Buyers:
Discounts and Benefits from Escrow:
The cashback level is determined based on a percentage of the amount the seller is escrowed. This is the discount that needs to be paid to VlinkPay.
This is the premise for the VMMCashback affiliate system to refund buyers. The goal of this policy is to optimize benefits for both sellers and buyers, facilitating the growth and development of the entire commercial community on the VlinkPay platform. VlinkPay's consulting team will assist merchants in building strategies suitable for margin models and cashback benefits.
Basic requirements
To be eligible for VlinkPay’s Seller Protection program, all of the following basic requirements must be met, as well as any applicable additional requirements:
The primary address for your VlinkPay account must be in the United States.
The item must be a physical, tangible good that can be shipped, except for items subject to the Intangible Goods Additional Requirements. Transactions involving items that you deliver in person in connection with payment made in your physical store, may also be eligible for VlinkPay’s Seller Protection program so long as the buyer paid for the transaction in person by using a VlinkPay goods and services QR code.
You must ship the item to the shipping address on the Transaction Details page in your VlinkPay account for the transaction. If you originally ship the item to the recipient’s shipping address on the Transaction Details page but the item is later redirected to a different address, you will not be eligible for VlinkPay’s Seller Protection program. We therefore recommend not using a shipping service that is arranged by the buyer, so that you will be able to provide valid proof of shipping and delivery.
The shipping requirement does not apply to eligible transactions involving items that you deliver in person; provided, however, that you agree to provide us with alternative evidence of delivery or such additional documentation or information relating to the transaction that we may request.
You must respond to VlinkPay’s requests for documentation and other information in a timely manner as requested in our email correspondence with you or in our correspondence with you through the Resolution Center. If you do not respond to VlinkPay’s request for documentation and other information in the time requested, you may not be eligible for VlinkPay’s Seller Protection program.
If the sale involves pre-ordered or made-to-order goods, you must ship within the timeframe you specified in the listing. Otherwise, it is recommended that you ship all items within 7 days after receipt of payment.
You provide us with valid proof of shipment or delivery.
The payment must be marked “eligible” or “partially eligible” in the case of Unauthorized Transaction claims, or “eligible” in the case of Item Not Received claims, for VlinkPay’s Seller Protection program on the Transaction Details page.
In the case of an Unauthorized Transaction claim, you must provide valid proof of shipment or proof of delivery that demonstrates that the item was shipped or provided to the buyer no later than two days after VlinkPay notified you of the dispute or reversal. For example, if VlinkPay notifies you of an Unauthorized Transaction claim on September 1, the valid proof of shipment must indicate that the item was shipped to the buyer no later than September 3 to be eligible for VlinkPay’s Seller Protection program.
Item not received Additional Request
To be eligible for VlinkPay’s Seller Protection program for a buyer’s Item Not Received claim, you must meet both the basic requirements and the additional requirements listed below:
Where a buyer files a chargeback with the issuer for a card-funded transaction, the payment must be marked “eligible” for VlinkPay’s Seller Protection on the Transaction Details page.
You must provide proof of delivery as described below.
Intangible Goods Additional Requirements
For the sale of intangible goods and services to be eligible for VlinkPay’s Seller Protection program, the sale must meet the basic requirements and the following additional requirements:
Integration requirements
Where you have integrated a VlinkPay checkout product, you must be using the current version of that product if you are accepting payments directly via a website or mobile optimized website; or
Ensure you are passing session information to VlinkPay at checkout if you are integrated with VlinkPay via a third party or if you have a native app integration.
Other integration requirements may apply depending on your business model. We will let you know those requirements ahead of time, if needed.
VlinkPay has marked the intangible good transaction as “eligible” in the Transaction Details page or otherwise provided notice to you of eligibility in writing.
Delivered the item and provide Proof of shipment or delivery for Intangible Goods.
Establishing Proof of Shipment or Proof of Delivery
Physical goods
The following is required as proof of shipment or delivery for physical goods:
Proof of shipping
Proof of delivery
Online or physical documentation from a shipping company that includes:
An online and verifiable tracking number
Date of shipment
An address for the recipient that matches the shipping address on the Transaction Details page
An address for the recipient showing at least the city/state, city/country, or zip/postal code (or international equivalent).
Online or physical documentation from a shipping company that includes:
An online and verifiable tracking number
Date of delivery and ‘delivered’ status
An address for the recipient that matches the shipping address on the Transaction Details page
An address for the recipient showing at least the city/state, city/country, or zip/postal code (or international equivalent).
Signature confirmation when the full amount of the payment (including shipping and taxes) exceeds the amount (based on the currency of the payment) listed in the signature confirmation threshold table Signature confirmation is online documentation, viewable at the shipping company’s website, indicating that the item was signed for.
IMPORTANT: Your choice of carrier and shipment options with that carrier can have a big impact on your ability to meet the proof of delivery requirements. Please ensure, especially when shipping goods internationally, that your carrier can provide ‘delivered’ status at the correct address, or your Seller Protection claim may be denied.
Intangible goods
The following are required as proof of shipment or delivery for intangible goods
Transaction QR code
The following are required as proof of shipping or proof of delivery
For intangible or digital goods, proof of shipment or delivery means compelling evidence to show the item was delivered or the purchase order was fulfilled. Compelling evidence could include a system of record showing the date the item was sent and that it was either:
Electronically sent to the recipient, including the recipient’s address (email, IP, etc.), where applicable; or
Received or accessed by the recipient.
For QR code transactions, you may be required to provide us with alternative evidence of delivery or such additional documentation or information relating to the transaction.
Ineligible Items and Transactions
The following items or transactions are not eligible for VlinkPay’s Seller Protection program:
Real estate, including residential property
Vehicles, including, but not limited to, motor vehicles, motorcycles, recreational vehicles, aircraft and boats, except for personally portable light vehicles used for recreational purposes like bicycles and wheeled hoverboards
Businesses (buying or investing in a business)
Industrial machinery used in manufacturing
Payments equivalent to cash, including stored value items such as gift cards and pre-paid cards
Payments made in respect of gold (whether in physical form or in exchange-traded form)
Financial products or investments of any kind
Art, media, antiques, or collectibles, in physical or digital form, as represented by a Non-Fungible Token (NFT), with a transaction amount of more than $10,000 USD or equivalent value in local currency as calculated at the time of the transaction
Gambling, gaming, and/or any other activities with an entry fee and a prize
Donations, including payments received as crowdfunding or crowdlending
Payments to a state-run body (except for state-owned enterprises), a government agency, or to third-party collecting payment on behalf of a state-run body or government agency
Payments to any bill payment service
Items where the buyer claims (either with us or their card issuer) that the item you sent isn’t what was ordered (referred to as a Significantly Not as Described claim)
Physical, tangible items delivered in person, including in connection with a payment made in your physical store, unless the buyer paid for the transaction in person using VlinkPay’s goods and services QR code
Anything VlinkPay determines, in its sole discretion, is prohibited by this user agreement or VlinkPay’s Acceptable Use Policy, even if the transaction is initially marked as “eligible” or “partially eligible” on the Transaction Details page
Payments made using VlinkPay Payouts (formerly Mass Pay)
Personal payments including a payment sent using VlinkPay’s friends and family functionality
Payments not processed through a buyer’s VlinkPay account, unless you receive VlinkPay Guest Checkout transactions and your business account is registered in the United States, the United Kingdom, Germany, Canada, Brazil, or Mexico
Items sent after VlinkPay advised you not to release the item
Travel tickets sold by a travel carrier where (1) the buyer claims (either with us or their financial institution) that it was an Unauthorized Transaction, and (2) such claim was filed more than 24 hours before the travel date.
TARIFF
SCHEDULE OF FEES TO BUYERS (updating)
Personal payment fee
Fixed charge
SCHEDULE OF FEES WITH SELLER (updating)
Commercial payment fee: % transaction value + fixed fee
Fixed fee (if any)
Fee for withdrawing money to account
Chargeback fee
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